Shipping and Returns
The Towel Factory is pleased to offer complimentary domestic US ground shipping on all orders. US customers may elect to upgrade their order to 1 or 2 day shipping for an additional fee. The Towel Factory does not currently ship outside of the United States.
Orders usually ship within 2-4 business days. Please note that 1 and 2 day shipments will not deliver on Saturdays, Sundays or holidays.
If an item you ordered is not in-stock or is on backorder, it will be noted on your email receipt. Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders are charged when placed but may be cancelled at any time prior to shipping for a full refund.
We make exceptional products and fully stand behind their quality. If you are unsatisfied with any portion of your purchase, you may return those items or can apply for an exchange and/or credits within 60 days of delivery. (Delivery is defined as the date the shipment was marked delivered by the carrier's tracking number). Gift cards are not eligible for returns.
Returns are refunded in the original payment form, minus any shipping and handling that may have been charged. If you were the recipient of a gift, please visit our return page so that we can arrange for you to return the gift and receive store credit. The Factory cannot accept returns after 60 days.
The following items cannot be returned:
- Bath items that have been used, washed or removed from original packaging.
- Items that have not been postmarked within the 60 day window.
- Free gifts or promotional items with retail value.
- Gift Card Sets or Digital Gift Cards.
In the event of a return, upgraded shipping and duty charges are nonrefundable.
Exchanges are not offered. We recommend returning your item(s) and placing a new order once your refund is processed to avoid multiple charges on your card.
To initiate a return please visit our return page so that we
If you are returning a gift, if your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Experience directly.