Shipping & Returns
The Factory is pleased to offer complimentary domestic US ground shipping on all orders. US customers may elect to upgrade their order to 1 or 2-day shipping for an additional fee. The Factory does not currently ship outside of the United States.
Orders placed for in-stock items usually ship within 24-business hours. Orders placed on Fridays, holidays or on weekends will be shipped the following business day. Please note that 1 and 2-day shipments will not deliver on Saturdays, Sundays or holidays.
If an item you ordered is not in-stock or is on backorder, it will be noted on your email receipt. Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders are charged when placed but may be cancelled at any time prior to shipping for a full refund.
We make exceptional products and fully stand behind their quality. If you are unsatisfied with any portion of your purchase, you may return those items within 14 days of delivery or can apply for an exchange and/or credits for up to 30 days. (delivery is defined as the date the shipment was marked delivered by the carrier's tracking number). Gift cards are not eligible for returns.
Returns are refunded in the original payment form, minus any shipping and handling that may have been charged. If you were the recipient of a gift, please visit our return page so that we can arrange for you to return the gift and receive store credit. The Factory cannot accept returns after 14 days, but exchanges and credits are accepted up to 30 days.